G4 Communications - Career Opportunities

As a part of G4 Communications, you will have the rare opportunity to be a key player in the success and growth of a leader in an emerging industry. G4 offers rewarding careers in all areas of our organization along with competitive compensation/benefits and a fast-paced, energetic, high tech atmosphere. G4 Communications is an Equal Opportunity Employer.

Please send resume to:
Human Resources
G4 Communications
25 South Maple Street
Manchester, NH 03103

Email resume to:

Open Positions:

Accounting Clerk

Performs routine accounting activities such as maintenance of the general ledger, preparation of various accounting statements and financial reports and accounts payable or receivable functions. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others.

Qualifications:

Familiar with service provider accounting concepts, practices, and procedures.
A wide degree of creativity and latitude is expected.
Excellent phone and communication skills.
A high school diploma or its equivalent and at least 2 years of related experience.

Field Support Representative

Job Summary:
Provides operational support to outside field personnel for scheduling, installation, maintenance, improvement of data and voice communications, related systems and services.

Scope
This position requires the potential candidate to perform their duties inside office majority of the time with some outside traveling in G4 service areas and works in the area of network operations and outside field services. Work contacts include administrators, project managers, vendors, staff, and customers.

Supervision Received
This position reports to the Field Services Manager or appropriate supervisor; receives general direction regarding routine and standard matters and specific instructions regarding non-routine and sensitive matters.

Representative Duties
Provides operational support for organizing and scheduling field technicians for installation, maintenance, and upgrades. Works with other teams to coordinate communications and operations between field operations and other departments.

This position description is intended to indicate the basic nature of responsibilities for this position. It does not imply that all employees within the position perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

Successful candidate will work with a team of individuals. Strong teamwork skills and organizational skills are required.

Our operations center is located in Manchester, New Hampshire.

Jr. Network Administrator

Job Objectives
Responsible for network administration, security, integration, and network planning for a multi-homed regional IP network. Successful candidate will work with a team of individuals, so strong teamwork skills and one year or more industry experience is required.

Core Duties:

Competence in all aspects of UNIX administration (BSD).
Installation, configuration and maintenance of Cisco and RiverStone routers, CSUs & switches - network security policies.
Installation, configuration and maintenance of Net To Net, Adtran, Calix DSLAMs.
Installation, configuration and maintenance of Remote Access Servers (Ascend/Lucent APX/TNT/Max,).
Provisioning of wide area TCP/IP network connections (Point-to-Point T1, T3, HDSL, SDSL, IDSL, and Optical OCx).
Layer 2 and layer 3 network traffic monitoring & analysis (SNMP, packet monitoring).
Coordinating CO installation for remote routers, and DSLAMs.

General Duties:

Light Support and management of workstations (internal Windows support).
Network consultation and pre-sales support to sales group.
Management of network resources, policies and IP allocations/routing.
Network monitoring, analysis and troubleshooting (SNMP based).
Configuration of client network hardware and remote coordination of service installations for client service turn-ups.
Support for and maintenance of client databases (MSSQL, MYSQL, PHP).
Maintenance of the Network Data Center for overall appearance, organization, and efficiency.

Candidates with light experience but demonstrated expertise are encouraged to apply.

Our operations center is located in Manchester, New Hampshire.

Technical Support

Job Objectives
This is an entry level position in our Technical Support call center for both data and telephone services. Responsible for handling technical support calls and technical support email. Knowledge of DNS, routing, and configuration settings for PC dial-up access desirable.

This position has an excellent opportunity for growth and advancement.

Successful candidate will work with a team of individuals, so strong teamwork skills is required.

Core Duties:

Answering technical support phone line
Responding to technical support email
Provisioning equipment in preparation for customer installation

Experience/Skils Required:

Competence in all aspects of PC usage (documents, spreadsheets, web navigation)
Excellent phone skills.
Excellent communication skills.

Experience/Skils Desired:

DNS knowledge
Understanding of IP networking and routing
Unix command line usage
Understanting of how telephone networks and translations work

Our technical support center is located in Manchester, New Hampshire.

Order Management Representative

Job Objectives
Responsible for ordering voice and data services from our vendors using very complex OSS systems and managing the G4 services order system. Job entails calling customers and vendors to obtain information necessary for the successful delivery of services. Successful candidate will work with a team of individuals, so strong teamwork skills are required.

Core Duties:

Ordering and managing circuits from our vendors
Keeping team members updated

General Duties:

Data entry
Customer care
Investigating customer care issues
General office tasks

Experience/Skils Required:

Competence in all aspects of PC usage (documents, spreadsheets, web navigation)
Excellent phone skills.
Excellent communication skills.
One or more years industry experience.
Ability to multitask.
Ability to prioritize workload.
Experience with Verizon/FairPoint or other LEC order entry systems is highly desirable.

Our operations center is located in Manchester, New Hampshire.

Sales Development Representative

The Sales Development Representative (SDR) will initiate the sales process with new prospects. Contact will be made with business-to-business professionals. Candidates should be comfortable moving past gatekeepers, speaking with decision makers, and understand the process of selling over the phone. SDR's will be expected to be responsible for qualifying each prospect, scheduling demonstrations for the sales team, answering client questions, and offering solution based service offerings. The SDR is responsible for documenting detailed prospect information in the corporate database. SDR's must enjoy and be able to work in a fast paced positive team environment.

Successful candidates will have business-to-business inside sales experience. This is an outstanding opportunity to not only join an extremely successful sales team, but also play an integral role in the growth of a stable market leader in an exciting industry.

The overall responsibilities of the SDR include:

Schedule appointments/demonstrations per month for the Sales Team.
Enter all discovered qualifying detail into the corporate database.
Answer incoming sales calls and make outbound calls each day to qualify prospects.
Work closely with aligned sales team to maximize communications.

Profile:

1-3 years in lead qualification/prospecting position or entry-level sales position in hi-tech.
Strong business acumen: Professional and driven.
Experience prospecting to Director level and above decision makers.
Strong company research skills utilizing the Internet and available sales tools.
Proven track record at achieving measurable goals.
Outstanding people skills. Strong written and oral communication skills.
Self motivated with a strong ability to support and motivate others.
Demonstrated proficiency in Word Processing, Spreadsheet, and Email Applications.
Ability to work well under pressure and proven ability to meet deadlines.
Adept at managing multiple tasks simultaneously, and excellent self-management skills.
Previous experience in using a Sales Force Automation tool is desired.
B.S. or B.A. degree, preferably in Marketing or Business Administration, or equivalent is desired.

Senior Account Executive

General Summary:

The purpose of the Senior Account Executive (SAE) is to perform as an experienced entry-level sales representative in generating revenue for G4 Communications by actively identifying customers and selling G4 Communications products and services. The Senior Account Executive will have focus on small, typically single location and some multi-location, businesses within an assigned geographic territory with a monthly spend of $1,000 - $5,000. Call upon prospective and existing customers, assessing customers needs, providing product and pricing information, and presenting solutions that meet customer requirements. Partner with customers through strategic and consultative sales approach to understand their business needs, issues, strategies, and priorities to deliver a value-adding business solution. May sell more complex products and services with assistance.

Essential Duties and Responsibilities:

Attain or exceed monthly sales quota and meet required sales activity levels, including, but not limited to: contacting prospective customers by telephone, cold call premise visits, networking, lead generation, proposal submission and customer appointments. Develop prospect target lists including location, interconnection requirements, potential revenue, and other necessary information. Identify, qualify and develop sales opportunities per defined criteria. Develop and implement sales plans that provide clearly defined strategies, tactics and timeframes to maximize performance. Provide comprehensive account plans and strategies to win new business from new and existing accounts. Maintain competitive advantage and apply sound strategies for protecting accounts and penetrating accounts held by competitors. Provide accurate and detailed sales forecast of identified and proposed opportunities ensuring sales quota attainment. Prepare and present professional proposals specific to customer needs and that align with their goals, critical success factors, and strategic vision ultimately moving them toward the purchase. Compile sales proposal documents and ensure proper documentation is completed. Provide world class customer service. Partner with customers through strategic and consultative sales approach to understand their business needs, issues, strategies, and priorities to deliver a value-adding business solution.

Support the customer: Maintain contact with the customer, assist in problem resolution and seek additional opportunities to meet their needs. Demonstrate sales versatility and the ability to adapt to a variety of prospect/customer buying styles. Gather information on the customers business processes, critical success factors, and competitive standing. Develop positive and comfortable relationships with prospects, customers and internal resources. Understand the dynamics of prospective and customer organizations to align appropriately with key decision makers and decision influencers. Convey information clearly and efficiently in a way that sets clear expectations and encourages open dialogue and understanding with prospects and customers.

Participate in all mandatory and voluntary training programs that will enhance knowledge, skills and abilities and maximize performance. Take action to drive personal skill development. Partner for success by providing support to team members and collaborate as needed with internal resources to share information, coordinate sales and provide other assistance. Coordinate internal resources to meet customer requirements and expectations. Team with technical, engineering, customer service, and related support staff to ensure end-to-end customer sales and satisfaction; driving new revenue growth and forming satisfied customers. Maintains knowledge of G4 products and services including features, benefits, changes, applications, ability to be customized, and how to effectively distinguish them from competitor offerings and position them to meet customers needs.

Continue to train and develop knowledge of new technologies and selling points, including enhancing expertise in data and voice application technologies. Understand and adapt to constantly changing products in a perpetually changing industry. Apply business acumen to evaluate customers, develop strategy, and understand business functions and financial data. Close sales engagements with customers by gaining commitment to implement the value-adding solution(s). Document all initial and on-going customer contacts in the appropriate databases. Other duties as assigned.

Minimum Qualifications:

Education: Bachelors degree is desired
Work Experience: 2 - 3 years business sales experience. Telecom or high technology industry experience preferred
Equivalent Education & Work Experience: AA degree in telecommunications or related field and 1+ years business to business sales experience or 2 years technical experience in telecom or related industry + 1 yr business to business sales experience.
Knowledge, Skills and Abilities: Must be able to attend on-site customer appointments on a daily basis. These customer appointments are, and usually are, in multiple locations.
Excellent communication, presentation, qualifying, closing, and negotiation skills.
Experience with a technical service offering; preferably computer or telecommunications technology.
Ability to prospect and uncover new opportunities as well as provide account management functions.
Able to work in a team environment.
Proven ability to solve client business issues by providing a solution (must be able to articulate ROI).
Must possess technical knowledge to appreciate the challenges and opportunities posed by developing an integrated communication solution.
Software Knowledge: Office Suite, Databases, Customer Contact Applications